Meet the Innovation Team
Technology underpins everything we do at MyAmici, enabling our amazing team of purchasing and supply chain specialists to support some of the most exciting and important work in the biotech and life science industry. It’s MyAmici’s Innovation team that works diligently to ensure that our platform and online purchasing experience is easy and seamless so that our customers can focus on making life-changing discoveries.
About the Role
We are looking for an IT Manager to join our Innovation team, reporting to the CTO. This is a hands-on role where you will be responsible for maintaining and improving the IT infrastructure at MyAmici. You will play a crucial part in ensuring the smooth running of our internal IT systems and providing excellent support to our employees.
What will you be doing?
- Maintaining the IT infrastructure at MyAmici, including local networking with Unifi equipment.
- Managing an estate of approximately 100 Windows laptops used by employees.
- Administering the Microsoft Office 365 environment, including creating new user accounts, managing permissions, and handling applications.
- Managing the onboarding and offboarding process for employees from an IT perspective.
- Providing IT Helpdesk support through a Jira Service Desk, proactively picking up support cases and interacting with employees to solve problems.
- Improving and automating IT processes, including the remote management of devices.
- Looking for ways to enabling the team through hardware and software.
What are we looking for?
We are seeking a candidate who not only possesses strong technical skills but also demonstrates the potential for future leadership within the team. An ideal candidate will be someone who takes ownership, proactively seeks improvements, and has the ambition to grow with the company.
Essential Skills & Experience
- Proven, hands-on experience managing a Microsoft Office 365 environment, including user and application administration.
- Demonstrable experience in managing a Windows laptop estate of around 100 devices.
- Solid understanding and practical experience with local area networking, particularly with Unifi equipment.
- A proactive, customer-centric approach to providing IT support and resolving issues effectively.
- Excellent communication and problem-solving skills, with the ability to interact confidently with employees at all levels.
Desirable Skills & Experience
- A strong understanding of information security principles and best practices for managing infrastructure and cloud services.
- Experience working within an organisation that adheres to security standards such as ISO 27001 and SOC 2.
- Experience with IT Service Management frameworks, such as ITIL, and using service desk tools like Jira.
- Proficiency in automating IT processes using PowerShell.
- Familiarity with remote monitoring and management (RMM) tools, for instance, N-able or Microsoft Intune.
Benefits
- Pension Scheme - A salary exchange pension scheme with generous company matching that increases with service.
- Life Assurance – Coverage of 3x your annual salary.
- Private Healthcare - A BUPA Cashplan to help cover medical and dental costs.
- Employee Assistance Programme - Access to a support programme for employees.
- Holiday Allowance - A holiday allowance that increases with your length of service.
- Flexible Working - A flexible working model that combines office and occasional remote work.
About MyAmici
Since its pioneering inception in 2005, MyAmici (Amici Procurement Solutions) has grown quickly to become the market leader of procurement and materials management solutions for biotech businesses in the UK and US. We combine SAAS-based software with a fully supported service. We support scientists every day in their endeavours to discover life-changing cures. Our consultancy services along with in-house cloud-based software helps improve process efficiency, including ordering raw materials, inventory, and quality management. We take extreme pride in delivering solutions of the highest standard and are honoured that we can help our customers on their way to success. Our customers are loyal and enthusiastic about us and so are our people.
Our Culture and Values
We offer a fun, dynamic entrepreneurial environment where people are supported to do their best work. We never stop investing in our culture as we appreciate empowering, motivating and developing our people offers a challenging, and rewarding experience.
- Proud Professionals – We seek first to understand and deliver expertise with pride.
- Collaborative and Inclusive – We form positive relationships based on trust. We value critical contributions.
- WOW Impact – We embrace full ownership and accountability to ensure success
- Positive, Passionate and Fun – We are hardworking, enthusiastic, resilient and self-motivated.
- Innovative and Action Orientated – We are passionate about driving personal and organisational improvement.
What’s in it for you?
We offer an intrapreneurial environment where people are supported to do their best work, and everyone has the opportunity to make a difference. As a company, we never stop investing in our culture. We appreciate empowering, motivating and developing employees to offer a challenging and rewarding experience at MyAmici.
