Customer Service Representative
Salary range: DOE
Role Type: Full-time
Location: Glasgow – Hybrid
Closing date for applications is 20 November 2026
We will be holding an Assessment Day on Thursday 26 November 2026 at our office based in Hillington
Send your CV to [email protected]
Customer Service Representative (International)
Passionate about customer service? This is the role to fast-track your career with one of Glasgow’s most exciting high-growth businesses.
Do you thrive on solving problems, connecting with people and making a real impact? Excited by the idea of working with unique software that helps researchers and innovators change the world? If so, we want you on our team.
Where you come in
At MyAmici, we’re transforming the way scientists and biotech professionals buy everything they need to accelerate discoveries. We’re growing fast, and our customers are at the heart of everything we do. That’s where you come in.
MyAmici is the world leader in laboratory procurement. With our cloud-based software and amazing service, we help our customers buy the lab consumables, equipment and services they need for their life-changing research.
This is a hybrid role, with 4 days a week on site once you’ve completed your training.
What you’ll be doing
Be the friendly, knowledgeable first point of contact for our customers.
Support scientists at the cutting edge of biotech as they manage time-sensitive, business-critical orders.
Coordinate with suppliers and customers to keep every order running smoothly and efficiently.
Turn challenges into opportunities to impress by delivering stellar support experiences.
Resolve escalations and complaints.
Work cross-functionally with our sourcing teams to deliver best-in-class, end-to-end customer service.
Flex your working hours to business needs. Shifts vary, with hours falling anywhere between 9am and midnight.
What we’re looking for
What you’ll bring
Strong written and verbal communication skills- A problem-solving mindset and resourcefulness under pressure
- A curious, proactive and positive attitude
- A real team player, ready to support your colleagues
Great if you also have
- Experience in the biotech industry, or a relevant degree
- 2 years’ experience in a customer service role
- Experience working with international customers, particularly in the US or other global markets, as we continue to grow our presence worldwide
Why you’ll love working here
We know you have a choice about where you work, and we’re committed to being one of the best employers in Scotland.
Together, we get the very best outcomes for our customers, and we make sure you have everything you need to grow with us.
At MyAmici, when you work hard, it’s recognised and rewarded.
Training and support
We empower our people to take on challenging work and give them the training and support they need to succeed.
Huge scope for progression
We’re proud of the many internal promotions our team have earned as they’ve grown their careers.
A team that has your back
We’re a dynamic, entrepreneurial team of 100 people who work hard, have fun and support each other.
How to apply
If this sounds like fun to you, send us your CV and, most importantly, tell us why you’d be a great fit and what you could bring.
- Step 1By Friday 20 November
Send us your CV and a note telling us why you’d be a great fit.
- Step 2We review
If it looks like a great match, we’ll invite you to our recruitment assessment day.
- Step 3Thursday 26 November
Join us at our Hillington office so we can get to know you better.