About MyAmici
At MyAmici, we’re transforming the way scientists and biotech professionals buy everything they need to accelerate discoveries. We’re growing fast, and our customers are at the heart of everything we do. That’s where you come in.
MyAmici is an intelligent procurement‑as‑a‑service platform, designed specifically for biotech, MedTech, and life‑science organizations. Its functionality automates purchasing for labs, reducing time and effort by more than 50%, giving them more time for science and high value activities. Add‑on HSE, inventory, and asset‑management modules unlock deeper automation, control and compliance, supported by integrations that streamline ERP, finance, purchasing, LIMS, and ELN workflows.
As Europe’s largest buyer of lab consumables and instruments, MyAmici pre-negotiates pricing on 20M+ items and manages £250M+ annual spend, giving our customers instant average savings of on average 30% versus the aggregate of their current buying prices.
Our platform connects every lab, system, and supplier into one intelligent procurement network, optimising spend, modernising operations, and transforming how scientific teams buy.
The Role
We’re looking for a proactive and commercially aware Customer Success Consultant who thrives in building strong customer relationships and driving measurable outcomes across a defined portfolio.
This is not a “reactive support” role — you will actively shape the customer journey, drive adoption, ensure long-term retention, and influence how customers realise value from our platform and services.
What You’ll Be Doing
- Owning a portfolio of customers, acting as their primary point of contact and strategic advisor.
- Leading onboarding, training, and adoption journeys to ensure customers realise value quickly.
- Understanding customer objectives, mapping them to MyAmici capabilities, and designing tailored success plans.
- Leading contracting, negotiation, and conclusion of renewals and expansion agreements, to deliver commercial outcomes that deliver value for both the customer and MyAmici.
- Monitoring customer health, usage, and sentiment to proactively mitigate risk and identify growth opportunities.
- Facilitating regular business reviews, showcasing outcomes, insights, and progress towards goals.
- Working cross‑functionally with Product, Sales, and Service delivery to resolve issues and champion the customer voice.
- Owning and growing existing customer revenue by driving expansion and building long-term advocacy.
- Delivering a data‑driven approach to customer engagement, leveraging insights to improve customer experience.
What We’re Looking For
- 5 years+ experience in Customer Success, Account Management, or a customer‑facing role working with biotech customers.
- Exceptional relationship‑building and communication skills, with the ability to influence stakeholders at all levels.
- A person who can achieve ‘trusted advisor’ status with our top tier customers.
- Strong problem‑solving abilities and a proactive mindset, comfortable navigating ambiguity.
- A strategic thinker who can understand customer goals, translate them into outcomes, and drive long‑term value.
- Willingness to travel, as needed, to support customer engagements and relationship building activities
- Organised, detail‑oriented, and able to manage multiple customers and priorities simultaneously.
- Experience using customer success tools and analytics platforms is a plus.
- Passion for delivering meaningful, human‑centred customer experiences aligned with MyAmici’s values.
What Success Looks Like
- Customers consistently achieve their desired outcomes and gain clear value from the MyAmici platform
- High levels of customer engagement and adoption across your portfolio
- Risks are identified early and effectively mitigated, driving strong retention
- Customer Success are seen as a trusted advisor
- Positive customer experience reflected in satisfaction and effort scores
- Existing customer revenue is protected and grown year on year by maximising revenue potential through value led engagement
- Strong customer advocacy demonstrated through reference activity, case studies, and user engagement.
