Clinical-Stage Oncology Company – Case Study
Learn how a clinical-stage oncology company extended their MyAmici procurement relationship into asset management, replacing scattered spreadsheets with a single, cloud-based asset register for lab equipment and service contracts.
A long-standing MyAmici customer on the biotech procurement side recently extended the relationship to cover asset management for their lab equipment maintenance and purchasing. The clinical-stage oncology company had restructured and their new lab management team faced the challenge of organizing hundreds of pieces of equipment that were all managed through spreadsheets.
Their Director of Facilities recognized that the existing manual and labor-intensive processes could be improved with a system that would bring a consistent dataset. They chose to invest in MyAmici’s asset management module, connecting activities around purchasing lab equipment, service contracts, parts and maintenance information in one system.
Customer Challenges
Following their restructure, the customer had multiple asset registers keeping different information, for different departments, that was essentially for the same purpose. Their existing process relied on individuals keeping spreadsheets, paperwork and calendars in order and up to date, which was time consuming and increasingly complex. They wanted to introduce a consistent format for ease of access to their data, to bring a single source of the truth, to find information more easily within their dataset, and to improve connectivity between information.
Having worked with MyAmici in previous organizations, the Director of Facilities and IT knew that MyAmici’s asset module would enable them to build a robust asset register, and allow them easy access to service contract renewal dates and maintenance information. They anticipated that the investment in the solution would be worthwhile to achieve the predicted savings in time and service contract renewal costs.
MyAmici’s Solution
Smooth onboarding process
MyAmici implemented a well-structured, well-managed project to input all of the lab equipment, service contracts and maintenance records into the asset management system.
User-friendly platform
The asset management tool is designed by scientists, for scientists, helping to make the system as intuitive as possible.
Customer service
The MyAmici service was tailored to deliver exactly the right level of support, so review and decision making points were managed with a cadence and manner that suited the customer team.
Service contract renewal negotiations
Service renewal dates trigger action from the MyAmici team who can negotiate the most appropriate service contracts informed by usage, equipment downtime from repairs, and market knowledge and experience.
Outcomes
Time savings
Removing the duplication of effort in managing multiple processes to track lab equipment service and maintenance records has made huge time savings. Aspects of the system functionality, such as being able to give the wider access to information with ‘read-only’ permissions, also saves the lab management team from needing to answer individual questions.
Control
They now have a complete asset register, in one cloud-based location, that can be accessed as a single source of truth by those who need it. The impact on minimizing equipment downtime and on using their data to make operational decisions has been very well received across the organization.
Cost savings
MyAmici works with suppliers to negotiate the best fit-for-purpose service contracts as renewals are due. Options are presented in a digestible way to allow the customer to make informed decisions and improve pricing in most cases (which also more than covers the costs of the annual asset module costs).
Project management
Experience of onboarding other biotech organizations helped the MyAmici team to follow a proven process that made the transition to a new system and ways of working flow smoothly, without causing any disruption to their scientific operations.
The MyAmici asset management system is excellent, and the connection with their procurement platform is excellent, but the hidden value that is hard to understand until you’ve committed, is the strength of the MyAmici team and the value that they bring. The annual cost of the asset module is going to be less than the savings that we’re getting from the service contract renewals.
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